Blog

The Lifeline of Empathy

A surplus of compassion could mean failing to truly help someone, or failing to design something that can. I’m sitting in a conference room with my business analyst. It’s eight forty-five in the morning and I’m two hotel-breakfast-buffet-coffees in for the morning. I’ll follow it up with a third from the machine in the kitchen …

The Gangster Sandwich

Imagine going into a deli and seeing “Gangster Sandwich” on the menu. You ask the person behind the counter, “What is the Gangster Sandwich?” They tell you, “Oh, it’s a pastrami on rye.” The end. That’s what’s on the sandwich. “What makes it ‘Gangster,’ exactly?” you ask. “Well, Gangsters eat sandwiches, don’t they?” the counter …

The Age Appropriate Design Code

The following is a list of sixteen standards that the Information Commissioner’s Office in the UK came up with for collecting and managing children’s online usage data and personal data. They’re not bad guidelines at all. In fact, I think they could be applied to adults just as easily. The idea of removing “Likes” or …

Andrea Drugay on “Bringing the Light”

It’s our job to offer solutions to poorly worded experiences, but it’s also our job to maintain the integrity of our writing by refusing to write copy that deliberately misleads users. If you’re a writer in a situation where you need to push back, here’s some language that could be helpful to use, depending on …

A cartoon dog sits in his burning house, insisting that the situation around him is "fine".

The UX of Fire: Some Meditations on a Crisis

My wife, baby and I recently stayed in a decent hotel. We wanted a suite, as it helps us have a life after our baby goes to bed. We got this suite at a pretty reasonable price and at a hotel that was recently renovated and well-reviewed. As we sat there in the other room, …

Interactive Typography Cheatsheet

I saw this really cool, interactive, single-serving site that explains with a tap the various parts of typographic anatomy. Ligatures! Bowls! Serifs! Crotch! Crotch? Crotch. This is incredibly helpful to me as someone who loves hand lettering/calligraphy and typography in general, because, cards-on-the-table time, I never remember what these pieces and parts are called, ever. …

Stop Copy-Shaming Me

Lexie Martin recently published a very good article on NNGroup.com about copywriting and its impact on a user’s decision making. A key takeaway: The copy that you use in choices on your interface asks people to agree with a statement. That statement is often about themselves or the actions that they wish to take. It’s …

A Triumph of Good Packaging

Russell Westbrook’s new branded shoes are modeled after an original Super Soaker, down to the packaging. I try to be un-impressed by the “90’s kids will understand this” stuff, but this is just REALLY cool. (via thesource.com)

Mike Monteiro on Edge Cases

A designer does not believe in edge cases. When you decide who you’re designing for, you’re making an implicit statement about who you’re not designing for. For years we referred to people who weren’t crucial to our products’ success as “edge cases”. We were marginalizing people. And we were making a decision that there were people …

Ghost Man on Project

When I was little, my cousins and I were always playing games. More often than not, it was kickball or baseball. And depending on which cousins I was playing with, we would have a field of between three and five potential players that we would need to divide evenly between two teams. Even with an …